Official information requests
Find our how to access official information from IAWAI
Looking for information?
All members of the public can request information under the Local Government Official Information and Meetings Act 1987 (LGOIMA) and the Privacy Act 2020.
When you make a request, please be as specific as possible, as it helps us find the information quicker. If we are unclear about the scope or nature of your request, we will contact you to discuss it. If your request is complex, it may require staff to research internal documents and records. We will provide you with a decision on your request for information as soon as possible but no later than 20 working days after receiving it.
To make an online request, please email lgoima@iawai.co.nz
Your query may already have been asked by someone else. See the latest responses to official information requests below.
For general queries or to report issues please contact us on 0800 IAWAI (0800 928 377) or email info@iawai.co.nz. You can also lodge service requests through your local council or by reporting on the Antenno App.
Previous LGOIMA responses
Water charges, prices and fees
Water and wastewater prices - 3 September 2026 (PDF, 763KB)
Water processing and charging - 2 September 2026 (PDF, 340KB)
IAWAI Charges (Redacted) - 2 September 2026 (PDF, 102KB)
LGOIMA 580451 IAWAI hourly charge rates - 21 May 2026 (PDF, 1.5MB)
LGOIMA 543548 Anticipated costs of water and sewer charges - 9 February 2026 (PDF, 254KB)